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Within one working day for almost everything, and usually much sooner. We are a small team in India, so replies land during IST business hours.

Not at the moment. Email is the only support channel, which lets a small team give every message a proper answer instead of a rushed one.

Yes. Send us the post you want to automate and what you want the DM to say, and we will walk you through it. The setup guide covers most of it in about five minutes.

Your account email, the Instagram username involved, and roughly when it happened. That is usually enough for us to find the relevant entries in the logs.

Yes, and we read all of them. Pick "Feedback" as the subject. We cannot promise timelines, but requests that come up repeatedly move up the list.

Pick "Partnership" and tell us what you have in mind. We answer these ourselves rather than routing them anywhere.